Support

Note

In some situations you may require Musical Fidelity technical support to securely access your encore remotely to investigate and repair issues.

How to enable remote support with the ENCORE web interface

To enable remote support you will need to connect to the Encore Web Interface from a computer.

Click “MENU”.

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Click “SUPPORT”

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Click “ENABLE REMOTE SUPPORT”

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Contact Musical Fidelity technical support and quote the access number.

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Click “DISABLE REMOTE SUPPORT” after your issue has been investigated or resolved.

Download Team Viewer

Note

In some situations you may require Musical Fidelity technical support to securely access your desktop remotely to investigate and repair issues.

Go to “SCREEN SHARING”

Click “DOWNLOAD TEAMVIEWER”

Install the Team Viewer application on your computer and contact Musical Fidelity technical support.

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